Pre-Care & After-Care Instructions

General Instructions

Please do not bring guests.

Please do not attend if you are sick – see our Sick Policy.

Lash Services - Pre Care Instructions

As a client it is your responsibility to follow all pre-care instructions as outlined in your booking confirmation & reminder emails.

  • DO NOT wash your hair within 24 hours of the appointment (lash extension services only).

  • DO NOT get a spray tan within 24 hours before OR within 24 hours after your appointment.

  • DO NOT wear eye makeup. The lashes applied on the day will not bond correctly and you will experience increased lash loss very quickly.

  • Please ensure your natural lashes are squeaky clean with zero mascara residue - VERY important for all lash lift and extension services.

  • Any clients attending refill appointments must have washed their eyelashes with their lash cleanser prior to arriving.

  • Please avoid wearing heavy face makeup, as the tape we use to secure the bottom eyelashes out the way will not stick properly, interfering with the application process.

  • DO NOT consume caffeine beforehand.

  • DO NOT get eyelashes tinted, permed, or lifted within 24 hours prior to your appointment.

  • Avoid booking lashes in immediately after a fresh cosmetic tattoo - check with your cosmetic tattoo artist first about how to care for your brows when at a lash appointment on the same day.

  • Avoid booking injectable appointments such as botox for before your lashes, as you generally aren’t allowed to lay down for a few hours after botox; check with your cosmetic injectable person first.

  • No chewing gum.

  • No strip lash glue residue or mascara residue in the area - this will drastically affect the lash glue bonding on the day.

Arriving at your appointment having not followed these pre-care instructions will likely result in the lashes applied on the day not lasting very long OR may drastically affect our ability to perform lash lift treatments properly. The Lash Society does not take responsibility for poor lash retention due to the client not following required pre-care instructions.

Lash Services - After Care Instructions

  • Cleanse your lash extensions daily using an extension safe cleanser. Can be purchased in salon. (Lash extensions only)

  • No mascara on your extensions - it closes the fans, and will contribute to poor retention (extensions only)

  • Oil free products on and around the eye area only (extensions)

  • Brush lashes when you wake up, and after drying lashes after cleansing.

  • Cleanse/Rinse ASAP after exposing lashes to chlorine and salt water.

  • Avoid spray tans within 24 hours before & after getting lashes done.

  • Do not curl extensions with a lash curler.

  • Avoid direct heat & open flames (ovens, cigarettes, blow driers,  etc) near the eyes as the heat can melt/singe your extensions.

  • Avoid sleeping on your face, and use a silk pillow case to prevent friction of lashes against the pillow.

LASH LIFTS:

  • Keep lashes dry for 24 hours to allow lash filler treatment to absorb

  • Apply your lash lift conditioner daily to keep lash hairs hydrated and prevent them going brittle and dry.

  • Lash lift conditioner and hydrating mascara is available in salon. Lash serum is also available in salon.

  • Minimum of 6 weeks between treatments to prevent overprocessing or causing unnecessary damage.

  • Do not use mechanical or heated curlers on the lashes after a lash lift.

  • Try to avoid excessive steam and direct heat as this may affect the curl.

PLEASE REFER TO OUR FULL POLICIES, TERMS & CONDITIONS & AFTERCARE INSTRUCTIONS PROVIDED ON THE DAY TO GET THE BEST RESULTS OUT OF YOUR SERVICE.